Terms of Service
Last updated: July 31, 2026
These terms govern your use of eliospk.com and the services offered by Kascon Technologies (Pvt) Ltd.("Elios," "we," "us") — browsing our products, registering a warranty, submitting a support request, and using our customer support portal. By using this website, you agree to these terms.
Using Our Website
This site is provided for browsing our Elios inverter air conditioner and geyser product range, registering product warranties, and reaching our customer support team. You agree to use it only for these purposes, to provide accurate information when registering a warranty or submitting a support request, and not to misuse the site (including attempting to access other users' accounts or disrupt normal operation).
Product Information
We aim to keep product specifications, pricing availability, and feature descriptions on this site accurate and current, but specifications may change without notice as products are updated. Current pricing isn't published on the site — the "Book Now" option on our Products page is an inquiry, not a completed purchase; a member of our team will follow up with you directly regarding availability and pricing.
Warranty Terms
Standard warranty coverage for Elios inverter air conditioners (subject to the terms provided with your unit at purchase, which take precedence over this summary):
- Compressor — 10 years
- PCB (control board) — 4 years
- Other parts — 1 year
Warranty registration through this site requires accurate device details and serial number. Warranty coverage may be voided by unauthorized repairs, misuse, or failure to register the product. Registering a warranty or submitting a complaint does not guarantee a specific resolution or timeline — our support team will assess each case.
Your Account
If you create an account to use our customer support portal, you're responsible for keeping your login credentials confidential and for activity that happens under your account. Let us know immediately if you believe your account has been accessed without your permission.
Intellectual Property
The content on this site — text, images, logos, and product designs — belongs to Kascon Technologies (Pvt) Ltd. or its licensors. You may view and share it for personal, non-commercial reference, but not reproduce it for commercial purposes without our permission.
Limitation of Liability
We provide this website and its content on an "as available" basis. To the extent permitted by law, we aren't liable for indirect or consequential losses arising from your use of the site, though this doesn't limit any warranty rights or protections you're entitled to under applicable consumer protection law or the specific warranty terms provided with your product.
Governing Law
These terms are governed by the laws of Pakistan. Any disputes will be handled in accordance with applicable Pakistani law.
Changes to These Terms
We may update these terms as our services change. We'll update the "Last updated" date above when we do. Continued use of the site after a change means you accept the updated terms.
Contact Us
Questions about these terms? Reach us at sales@eliospk.com, or write to us at Plot # 77, Street 10, Sector I-9/2, Islamabad Capital Territory, Pakistan.